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Privacy Policy

Last updated: April 14, 2026

Media52 BV ("we", "our", or "us") respects your privacy and is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, and share information when you use the Laio platform.

1. Data We Collect

When you use Laio, we collect and process the following information:

  • Account Data: Your email address and basic profile information (such as your name) provided by your authentication provider (Google, Microsoft, or EUQAI).
  • Payment Data: Your Mollie Customer ID and Subscription IDs. (Note: We do not store credit card numbers or bank details; these are handled directly by Mollie).
  • Usage Data: Your current credit balance, subscription status, and records of the research sessions you initiate.
  • Content Data: The text prompts you enter, the URLs you request us to scrape, the files you upload (PDFs, Audio), and the final articles generated by the AI.

2. Cookie Policy

We respect your digital footprint. Laio uses only strictly necessary cookies required for the core functionality of the platform.

  • Authentication Cookies: We use an essential session cookie to keep you logged in securely.
  • No Third-Party Trackers: We do not use Google Analytics, Facebook Pixels, or any third-party tracking, advertising, or marketing cookies.
  • Identity Providers: When you log in via Google, Microsoft, or euqai, you are redirected to your chosen identity provider to authenticate. These providers may set their own cookies as part of their authentication process. This processing is governed by the privacy and cookie policies of the respective provider, and we encourage you to review those policies for more information. We only receive the information necessary to authenticate your account and do not use these providers for tracking or marketing purposes.

Because our cookies are strictly necessary for the technical operation of the platform, we do not require a cookie consent banner under EU law.

3. Why We Collect This Data

We process your data strictly to provide, maintain, and improve our services. Specifically, we use your data for:

  • Service Delivery: To authenticate you, process your files, summarize web content, and generate articles.
  • Billing & Accounting: To manage your subscriptions, track credit usage, and fulfill our legal accounting obligations.
  • Technical Troubleshooting: To debug system errors, monitor API usage, and ensure platform stability.

Important Notice regarding Internal Access: For technical, legal, and accounting reasons, our administrators may review your account status, credit usage, and the contents of your research sessions (including generated articles). We do this strictly to ensure the system is functioning correctly and to prevent abuse.

4. Third-Party Processors

To deliver Laio's capabilities, we rely on specialized third-party services. By using Laio, you acknowledge that your data may be passed to the following sub-processors:

  • Authentication: Google, Microsoft, and euqai.
  • Payments: Mollie B.V.
  • AI & Language Models: Google, Anthropic, OpenAI, Mistral, euqai.
  • Audio Transcription: Gladia.io.
  • Web Scraping: Google. Brave, Serper.dev, Bright Data, and Oxylabs.

These providers are contractually bound to process data securely and may not use your private data to train their public models without explicit agreements.

5. Data Sharing and Disclosure

  • No Commercial Sharing: We will never sell your personal data or your generated content to third parties for commercial or marketing purposes.
  • Legal Obligations: If we are legally compelled by a court order, subpoena, or authorized government authority, we will share your data with the relevant authorities as required by law.

6. Data Retention

We retain your account data and session history for as long as your account is active, or as needed to provide you with services and comply with our legal and accounting obligations. Uploaded files (like audio recordings) are processed and subsequently deleted from our active servers as quickly as technically feasible once the transcription is complete.

7. Your GDPR Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request that we correct inaccurate data.
  • Right to Erasure ("Right to be Forgotten"): You can request the deletion of your account and associated data.
  • Right to Restriction of Processing: You can ask us to suspend the processing of your data.
  • Right to Data Portability: You can request a digital copy of your data.

To exercise any of these rights, please contact us at the email address below.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at: info@media52.nl

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